FAQs

 

What types of jewelry does InkLotus offer?

InkLotus specializes in exquisite jewelry pieces, particularly elegant nephrite jade pendants set in solid 18k gold. Each piece is designed to blend timeless charm with modern sophistication.

What are the metaphysical properties of jade?

Jade is known for its metaphysical properties, which include promoting harmony and abundance. Many individuals believe that wearing jade can serve as a companion for personal growth and tranquility.

What is the processing time for orders?

Orders are typically processed within 4-5 business days after payment is received. During peak times, such as holidays or new product launches, processing may take slightly longer.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment.

What is your return policy?

InkLotus has a 10-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Customers are responsible for return shipping costs.

Do you offer international shipping?

Yes, InkLotus ships internationally via Standard International Shipping. Delivery times may vary by destination and can take 2-4 weeks, depending on customs processing in the destination country.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any customs duties or taxes for international orders?

Yes, buyers are responsible for any customs and import taxes that may apply to their orders. InkLotus is not responsible for delays caused by customs processing.

Can I exchange an item?

The fastest way to ensure you receive the desired item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.